Warranty
The original purchaser is granted a 2-year warranty from the date of purchase.
Under the normal use the purchaser is covered against deficiencies in workmanship and material, excluding cosmetic damage.
Should the OE Witness dash cam fail to operate satisfactorily within the warranty period, OE Witness at its sole discretion will repair or replace the product.
In cases of the product being discontinued or out of stock, OE Witness reserves the right to supply an equivalent model that may be refurbished, reconditioned or pre-owned.
The main dash cam unit is supplied with a 2-year warranty.
The power cable and associated accessories are supplied with a 1-year warranty.
The SD Card is supplied with a 6-month warranty.
The warranty is only valid when purchased through authorised resellers, with a valid proof of purchase.
The serial number must be fully intact and not tampered with otherwise the warranty will be null and void.
As and when your OE Witness dash cam requires any claim under warranty, firstly contact your supplier for assistance. If your product continues to malfunction please contact us via the customer support section at oewitness.com or email us on support@oewitness.com.
Notice: The following points are not covered under the terms of your limited warranty cover:
If the product was not purchased from an authorised OE Witness reseller.
If the product is used in conjunction with any accessory or peripheral device not approved by OE Witness
Product failure due to misuse, accident, modification, alteration, lack of maintenance or wear and tear.
Product cosmetically damaged due to poor installation.
Product repair or service by an unauthorised entity or person.
OE Witness dash cam is a digital video recorder that records and saves accident data. OE Witness does not guarantee to record all accidents. Some accidents of a light impact can possibly not activate the in-built G sensor and may not be recorded.
OE Witness is not liable for any damages (property, business, personal or indirect), product damage, personal injuries, loss of data, corruption of data that may occur due to accidents or natural disasters.
To claim or enquire under warranty please do not hesitate to contact us via our customer support portal at oewitness.com or email us on support@oewitness.com.
Before making a claim or requesting a service of your OE Witness dash cam please be sure to back up all necessary data. In most cases SD cards will be flashed and formatted when the item is being serviced or repaired.